It shouldn’t surprise anyone that if you find good people, give them good jobs, and pay them good wages, good things will happen.
– Jim Sinegal, CEO, Costco
Below is a letter I recently sent to Jim Sinegal and Craig Jelinek (CEO and President, respectively) at Costco Corporation, an international chain of membership warehouses. I am publishing this letter publicly because too often the only businesses we hear about are those which are in some way abusive to customers, vendors and/or employees. As you’ll read in the letter and elsewhere, Costco is an absolute world-class business. If you’re a regular on this blog, you’ll know this is a topic I’m enthusiastic about. Despite the refrain of many headlines, Costco is not the only remarkable business!
—-
Dear Mr. Sinegal and Mr. Jelinek,
Throughout the 90s, my older brother Matthew worked part-time at a grocery store. He was punctual, cared for his customers and he completed his work (clearing grocery carts from the parking lot) with excellence. But, the part-time minimum-wage salary, lack of benefits and toxic work environment prevented this job from becoming a career.
When a Costco opened up in our neighborhood (Lancaster, Pennsylvania) in the late 90s; its reputation for treating its employees with dignity preceded it. Matthew applied immediately in hopes of joining the Costco team. A few short months later, Costco took a chance on him. Today, 11 years later, after several promotions, consistent pay increases and with a supportive team around him, Matthew has found his career. The very generous salary and benefits package allow him to enjoy life in a debt-free home in a great neighborhood, within walking distance of Costco.
For his entire life, Matthew has been classified and known by his “special needs”. Since the day he began at Costco, however, his coworkers and customers have valued him because of his unique strengths. There are many companies which “succeed” at the expense of their workers. I am a firsthand witness to a counterintuitive company: Costco succeeds through the flourishing of its employees.
Matthew worked for years in the Costco parking lot (bearing the wind, rain, cold and snow), taking pride when it was free of carts. And, true to the rumors (that Costco promotes from within), he eventually was given the opportunity to work in the warehouse as a cashier’s assistant, supporting customers as they check-out. He absolutely loves his job…and his customers absolutely love him.
Matthew raves about his friends at the eyeglass center, bakery, pharmacy, food court and customer service desk. He always talks about the tire crew members who allow him to park his bike under their watch–and make sure it is tuned and safe to ride. He pays tribute to his many supervisors, each of whom has taken special care to help him succeed. Matthew enthusiastically participates in Costco’s Children’s Miracle Network partnership month, the annual Christmas party, and he recently won an employee Biggest Loser competition (losing over 65 pounds).
Costco has become much, much more than an employer to Matthew. Thank you for giving him a chance. I have always deeply believed that Matthew does not need any handouts — he just needs opportunities to apply his incredibly unique gifts and abilities. The purpose and care with which you approach business has literally changed the course of my brother’s life and has been an unspeakable blessing to him and to our family.
My warmest thanks,
Chris Horst
Sam’s Club just lost my business. Great article Chris! It is encouraging to hear articles that inspire and challenge others. Thank you for taking the time to write a letter to a company doing things right and thank you for posting the letter, so we may share and enjoy this positive story.
Not often you hear inspirational stories like this at the hands of big business. Thanks for sharing it Chris.
This made me cry. Thank you, Chris, for sharing the letter, the story, the hope for special people we love, like Matthew.
The article made me very emotional too, Amy. It gives me hope that there is integrity in places if we only highlight the good and ignore the bad. Yes magazine is another source of inspiration–indeed there are great initiatives all over the world.
Which Chicago area warehouse is your son at? I work in Bloomingdale. . I love the environment that Costco breeds. .
just another reason to love Costco!
Great letter Chris! I know a couple of high school friends who are going on 20+ years at Costco. I also have a brother who is is “special needs” and fortunately has found a similar work environment at a local pizza restaurant chain in Albuquerque for the past 21 years.
Costco is a company that makes it customers proud to be customers – both in how they treat people externally and internally. This inside glimpse of the internal treatment serves as a confirmation just how excellent of a company it is.
You’re right – more people need to be made aware of the good that companies are doing.
Go Matthew!
awesome letter, c-horst… i am sharing it on facebook for others to see it. and what a testament not just to costco, but your brother.
Thanks for sharing Chris. And taking the time to send a positive letter to a CEO. Matthew always makes me Costco experience extra rad.
Thanks for the great article, Chris. Matthew usually sees me somewhere in line before I see him…and always has something good to say. He can’t wait to be an uncle!!
Thanks for this, Chris – for sharing the encouraging story and business model and for recognizing the good work of the corporation.
Wow Christopher…so proud of you for taking the inititive & writing to Costco!!! It’s refreshing to hear these kind of testimonies & positive comments where so often we voice & hear the negatives! Way to go Matt!!! Thanks for honoring your brother this way. It brought tears to my eyes! I love seeing him & have him wait on me when I’m at Costco!! Let us know if you get a response back…
Chris, I wish I had your writing skills. What an absolutely awesome tribute to your brother as well as Costco. It makes me proud to be a Costco member. Shopping at our Costco isn’t just “a trip to the store”, but an opportunity to say “Hi!” to Matthew.
Congratulations, Bill and Deb, for sharing two fine young men with us.
Chris,
This is so well written and such an honor to Matt as well as your family and COSTCO. I love the store…and your family and of course will contue to shop there regularily.
I love seeing Matt often when I shop and enjoy his friendly, kind spirit.
Blessings to all of the Horsts
Thanks for all the warm words…so deeply appreciate your feedback. This was a joy to write. Matthew and Costco are two of my favorite topics to write about!
Awesome story of a big corp “doing the right thing” and an inspiring account of your brother’s character and work ethic. I forwarded the letter to all of my friends, including our local Costco head of marketing.
Chris, you have a Brother that means alot to many people. Anytime that I am in Costco and he sees me he always says Hello and has a smile. He brightens up the day. You and Matthew have two parents that are very proud of you.
Chris,
I appreciated reading your thoughtful and heartfelt letter to Costco. I share your sentiments and enjoy seeing Matthew at Costco. He is a great asset and always positive. I admit that I visit the store often, and it feels good to patronize a store with good ethics.
God bless you!
I went to high school with both of your parents and lived down the street from your Dad. So this letter caught my eye. First of all, both you and Matthew are a testament to how your parents raised you. They must be proud of you both! Second, thanks to Costo, for reaching out to Matthew and those with special needs; for giving them opportunity to contribute and feel useful. Kudos to them for having faith in hiring people with special needs, believing that they have gifts and talents to contribute to the goals and purposes of their business. Third, what a great brother you must be, to honor Matthew in this letter. I can tell you have a great relationship and admiration of him. This whole story finds a soft spot in my heart because I have a son with special needs (Down Syndrome and Autism). I hope and pray that someday, there will be a ‘Costco’ in his future. I pray also that my son’s siblings will honor him the way you did in this letter. Thank you Chris!!!
Well I must say that knowing Matt in person, he is truly a wonderful man and coworker. I’ve been working at the Lancaster Costco for over 3 years. Everything you wrote is dead on. Costco is an amazing company and I am blessed to be able to work there and have Matt by my side.
Thank you for sharing this wonderful story. I too
Love Costco. My husband has been an employee
For 14 years and my daughter works the week-ends
at Costco doing food demo. Thanks Costco.
Thanks for the comment, Felicia. Great to hear that about your husband and daughter! I agree–it’s a special place!
Costco produces great products too! I love their Kirkland brand. It’s so good to hear personal confirmation about the way they treat their employees. Thank you.
Aimee – Couldn’t agree more with you there. I could write a whole separate blog post lauding my favorite Costco products!
Our Costco in Northern California also employes a special needs woman, who is always intently focused on her work, and mutters to herself as she goes along straightening up the clothing or sweeping. I just love that Costco employs her, and when I see her, I usually say “hi”. (She goes to the same adult day program as my special needs daughter, so although she’s not extroverted, she knows who I am when I greet her and she says “hi” back.) Compliments are always a good thing, and I too will be sure to say “thanks for employing my daughter’s friend” the next time I shop at Costco!
Mary – Thanks for sharing. What a great testimony. I know my brother loves when folks say hello. Good for you for making an effort to say hello.
Did you get a response back from Jim?
Thank you for your heartfelt and sincere letter. I have a son with special needs and can relate to your position and sentiment. I agree with your statement, “I have always deeply believed that Matthew does not need any handouts — he just needs opportunities to apply his incredibly unique gifts and abilities.” I will read this to my son as I know he will be encouraged! Thanks again! And ‘Yay!” for Costco!!
Kathy – Thanks for taking the time to share your story. I’m glad it was encouraging to you and I hope your son finds it encouraging as well.
Chris-thanks so much for taking the time to write this. People with special needs are dear to us; my wife is a language coach and my daughter is an adjunct professor in a local university instructing student teachers in special education. I have dealt with Costco as a vendor in the 90’s and as a customer since they moved to our area of NC in the mid 2000’s. They are a great company. So very glad that Matthew has found a place to work that values his gifts.
David – Thanks for the note. I’m so encouraged to hear about the work your wife and daughter do in this oft-neglected community. Keep shopping at Costco! 🙂
Thanks for your post… I did a paper for my Business 101 class at Bellevue College and chose Costco because they’re a local business for us, in Washington state. I was thoroughly impressed with the company at every new tidbit I discovered about them during my research.
I was also fortunate enough to hear Jim Sinegal speak – what a great man!
I’ve always been a happy Costco customer…but I would like to become a Costco employee as soon as I finish my degree.
Susan
Thanks Chris for sharing your brother’s story. We got to know and shop at Costco while living in L.A. The good news is that Costco has come to Australia and will soon be opening a store here in Adelaide, South Australia. Love their ethics and believe that they will example great things to retail companies down under. Blessings to you, your brother and your family
Brian – Fantastic! Glad you won’t have to go without Costco! THanks for the note.
Chris, Costco is so fortunate to have Matthew in their employ. More companies should follow Costco’s lead in looking at the total person and what strengths they may bring to the company team. It’s so great to read such a loving tribute of a brother by his brother. Blessings to you all.
Susan – I wish you the best in looking to land a job there. I know this; most people who start working at Costco don’t end up working anywhere else!
Debbie – Thank you! I agree. We all can learn a lot from the way they approach their work.
What a great letter!! From helping Matt with his eyeglasses to having lunch with him, Matt will always have a special place in my heart! I’m proud to call him my co-worker!!
Joanna – Thanks for commenting. I’m so glad Matthew has the privilege of working with you!
Chris, I’m glad you wrote this! Matt is an amazingly positive influence on us at 317. We’re super lucky to have him as a co-worker.
Andrea – Thanks for taking the time to write. I’m so glad for you and the great team surrounding Matthew.
This is such a beautiful letter. I’ve been with Costco for over 24 years and I still love my job and co-workers. It is a great place to work for advancement and benefits!
Chris,
This is our Costco and we have been members since it opened. I’ve watched your brother work hard with the carts in all types of weather and was excited when I saw him promoted! He’s a great asset to Costco!
Well done, Matthew! And we’ll done to Costco.
Thanks for sharing this great article. Costco has been doing this for years. have seen it in the Utah area too. Part of this comes from a man named Ron Rothman. He developed Costco’s work plan. The company named this plan after hi m to honor his name after he passed. I have a nephew and niece with autism and hope that their future employers treat them with the dignity they deserve.
Rob – Thanks for sharing this detail. I hope and pray for the same for your niece and nephew.
I am just now seeing this article. Thank you for mentioning Ron and the workplan that was named after him. It is nice to know he is still remembered after all these years in such a wonderful and positive way.
Awesome! This is “my” Costco. I was there yesterday. I applaud you for taking the time to write such a positive and uplifting letter. I know the folks at Costco will be thrilled to read it.
Congratulations to Matthew for all of his consistent and hard work which has brought him to this point in his life. I enjoy seeing him working when I shop there.
Matthew is an absolute blessing to work with. I cannot recall 1 single day that I’ve not been greeted with a smile, & “Hola Charmaine!” Your brother is a joy. Over the years I’ve been able to get to know some of your family. They are a fantastic bunch of people, & they’ve raised awesome boys. The values, work ethic, & lessons that they’ve taught Matthew are unfortunately not taught in many homes. As a manager, I can honestly say, I wish we had more people with Matthew’s dedication.
Matthew is so special in so many ways, & I am proud to call him our coworker, & my friend.
Charmaine – I hope you know how grateful we are for you. I’m thankful Matthew has such great friends in his life.
Such a touching letter of how much you truly love your brother Chris! Often you hear mention of how your work becomes your family, well in Costco’s case it is true. I have worked at Costco for 13+ years and can attest to it. It is awesome that your brother is experiencing this first hand so he can learn that he can overcome some of his challenges and work through them. Everyone’s life presents them with challenges and I am glad he is able to be around people that love him and want to see him grown and succeed. I am sure he has many brothers and sisters….. 🙂
So glad to hear it, Cindy.
Deanna – Be sure to say hello to Matthew next time you see him! Thanks for the note.
Becky – I appreciate you taking the time to comment. Say hi to Matthew next time you see him!
Kathy – Thanks for taking the time to write. Glad that you’ve experienced the joys of the Costco family too!
We have been members since they opened in Richmond, VA year ago as Price Club – then they became Costco. Our oldest son, started working for them as a seasonal employee, then part-time when he was attending Christopher Newport University. After graduation, he become fulltime in the Richmond store and had an opportunity to advance within the company and moved to PA then to NJ. He has been with the company for many years and considers everyone as family. I’ve have shopped in many of their stores in different states and am treated the same in each one. They treat their employees with respect as well as their clients and that is so important. I will always be a Costco member and will recommend them to my family and friends. I wish all companies would treat their employees and clients in the same manner. What a wonderful world it would be!
Both my parents worked with Matt at Costco and always said how great of a guy and hard working he is. He is a very nice guy and I know my step dad really respected him and his hard work. Tell Matt to keep doing what he does!!!!
Matthew had hel
Helped me on several occasions to cart my groceries. He is a joy and Costco is lucky to have him!!!
HELLO Sir, So a friend of mine sent me your letter and what an awesome story. I so proud and happy for Matthew to see that he is entruly appreciated. We all deserve that and should expect it. Here’s why I writing I have a story too about a large large dept store in the south coast area where I was there for 4 wonderful years with a huge huge following from being passed up for promotion without even having an interview twice, to finally becomimg employee of the year last to find myself being fired for good customer service on the 4th of July. I would love to eventually have my story published. No one should be treated in this. Thank you for listening. More facts to the story. Judy
Jessica – Thanks for the comment! Glad you’ve gotten to meet Matthew.
I see Matthew almost every time I’m in Costco. He’s always smiling and laughing and seems to be living his job!!! I’m glad you posted this!!! It’s good to know there are still a few good companies left in the world.
Chris, what a great letter to honor your brother! I see Matthew on a regular basis at Costco and everything you have said about him is true! He is such a hard worker and always has a smile on his face! He is so polite and kind. Costco is blessed to have Matthew as an employee! Bobbe Sauder
Thank you so much for publishing this! It gives me hope that if we keep trying the world will recognize my daughter’s unique gifts. I am a member of the Costco where Matt works and would like to thank him for his service!
Chris, Matthew IS a pleasure to work with. We both love the Phillies, Colorado and ‘our’ store. Every day,without fail, Matt looks at me when I’m leaving, and says, “Ciao”. I reply,”Ciao,Baby!”I am then greeted with his big hearty laugh which also makes me laugh. EVERYDAY! How many people get to leave their jobs with such a hearty laugh every day?
Thanks for the nice letter, Chris. And stop by with that little guy sometime when you are home in PA. Matt talks alot about his little nephew. Kim
PS I’m in the Pharmacy! =)
This article warms and breaks my heart at the same time. You see I had a brother who went to grade 5 in 8 years. His learning disability brought him much abuse. Giving Matthew a chance just warms my heart. My brother had a job and desired to advance. But others always got the promotion. Perhaps a “Chris Horst” would have brought him much happiness and pleasure. In January 2009, he died three weeks after being diagnosed with non-Hodgkin’s lymphoma. May other managers implement your example.
Way To Go Matthew! I’m Very Proud Of ALl Your Accomplishments.
I work in the pharmacy at Costco 317 and everyday Matt works he brightens my day. The pleasure he gets from helping members is amazing and contagious! I feel honored to call him my friend.
Oh Chris, I am so glad that you wrote this letter to Costco about Matt. I used to work on the front end with Matt everyday and everyday he had that same happy attitude that would just make everyone smile. I miss him and sorry I didn’t see him last week when I left Costco.
Continue on Matt, you’re the greatest!!!!! Really will miss you!
Sincerely,
Linda Watkins
I know Matthew. In fact, I was at Costco in Lancaster today and saw a young man bringing in the carts and immediately thought of Matthew and how faithfully and cheerfully he brought in those carts. It has been so heartwarming to see his joyful camaraderie with his co-workers. Thank you for giving credit where credit is due.
Dear Chris,
I have often talked to the employees of the Lancaster Costco in Pennsylvania. Never have I ever heard a negative word. Every time I have needed a job I have applied but there is never an opening to which I am not surprised. To read this letter about the this fine young man makes me only more happy that I am a member since 2000. Thank you for the great way you treat your employees and may God continue to bless your business.
Thank You!!! Chris, and Costco we truly appreciate our Lancaster Costco! Seeing Matthew, Tony, Kim, Tony, etc…everyone who makes Costco special!!! Costco understands that people are important! Thank You!!!
Matthew leads by example! In 8 years working with him, I have NEVER seen him have a bad day.Always a smile and a hello and usually a good ol belly laugh! I am proud to work with him and call him my friend. I am also glad that Costco has treated him so well, though that really doesn’t surprise me. I am so glad that you wrote to corporate about him and have shared it here. Your parents have my admiration. Thank you for sharing your gifts, the world is a better place for it!
This is a great letter about a super great person from a loving, supportive brother. Matt has gone to school with our boys and it is always great to see him at Costco. He loves his job and is a really hard worker. It is was great to see he was promoted working inside Costco. He worked really hard pushing carts. Thanks for honoring your brother in this way and for promoting Costco has a great employer. I love shopping at Costco.
beautiful, thanks for sharing.
I know who you brother is and he is one of the reasons I enjoy and shop Costco as much as I do. Thank you for sharing this story and recognizing Costco for how they value their employees.
Chris,
Why does it not surprise me that a Taylor grad takes the opportunity to look at life in a positive way and offer thanks to Costco for the way they have valued your brother, Matthew? Your example speaks LOUDLY of the impact your faith journey has had on you and I laud you for taking the initiative to speak into a culture that looks at Christians with distain. I am happy for Matthew and I am grateful for your words that speak life! I am a Wheaton grad and worked there for 20 years. Thanks for showing others what a whole and effective Christian looks like.
Blessings,
Dennis
There are only two stores left in America that we shop at on a regular basis… Costco is # one. Our home store is the one in Puyallup WA but we are blessed to “fly free” because of employment. Every place we visit Costco is the second place we go, right from the airport. The first place? Car rental counter… to drive to Costco! Costco puts new meaning to “caring for employers and their customers. I am “old people” and require assistance. When I arrived at costco I had to park in an unusual place. Coming out of the store I had a reason to take a little different rout to go to my car. Quickly an employee that I hadn’t noticed when I arrived asked me if I knew where I parked! I did, but if I didn’t. she was nice enough to make sure I did! In every way, Costco is a “Class Act”
Thanks for this letter, Chris. I missed seeing Matthew at the grocery store so now I know where I might find him. I will have to consider a membership at Costco. I had Matt in class in High School and he was a fun guy.
This was so wonderful to read. I worked with Matt at the grocery store and at Costco, and it was a pleasure to know him. He certainly leaves a positive impression on everyone who meets him. I’m so glad to hear that he continues to be well and thrive at his work!
Cheers for Matthew. Cheers for his brother’s deeply moving letter. I go to COSTCO almost weekly and seeing Matthew is always a pleasure. He graduated with our 3rd son and they were good friends thus Matt’s regular question is this: “How is Marc?”
Of all your writing these are my favorite lines: I have always deeply believed that Matthew does not need any handouts — he just needs opportunities to apply his incredibly unique gifts and abilities. The purpose and care with which you approach business has literally changed the course of my brother’s life and has been an unspeakable blessing to him and to our family.
Thanks so much for sharing, Chris. I have a daughter with special needs and it gives me hope that there will be a job out there for her when the time is right!! Presently, she is 15, but we often worry about what kind of job she will be able to find. Thanks again for sharing!!
Same employees have been at my Costco forever, I have never had a bad experience, everyone goes out of their way to be helpful. Thank you for sharing your thoughts, if we were all the same it would be such a boring world.
My company that reps roadshows inside Costco gave my BF a chance to start working again. He’s been out of work for several years because he has a mental illness. All he wanted was to get back to work and be normal again. He got there because he worked incredibly hard at his recovery and because of the opportunities inside Costco. Can’t praise that place enough.
Ever notice when you visit Costco that the employees just seem, well, happy? I am just generally happy. I pointed this out to my son not long ago and he has made a point to notice the attitude, demeanor and work habits of all big box stores where he goes. It’s not really astonishing – people like to work where they are treated well and valued. I love Costco.
Awesome letter and what an awesome testimony of people who are given opportunities and have used it to their best ability. Everytime i go to Costco and see Matthew he has always been so welcoming and helpful. He truly is an asset to the costco organization and an example of great employess.
Thank you for still being a company that cares for their employees..
This makes me sad that there is not a Costco where I live. 🙂
We’ve been going to the Lancaster Costco for years and it is amazing how the same people are working there now as when we became members over 15 years ago. They really do treat their people well! We’ve seen Matthew – he’s even helped check us out a few times (you get to know people and their faces when they are there for years!).
Great article/letter. Congratulations to Matthew on his successful career!
Costco is coming to my community and, while I wasn’t thrilled because I hate big box stores, I will definitely patronize this business. Thanks for bringing this to light.
I was recently in Costco and I was in Matthew’s line. The customer behind me said, “I always try to get in this young man’s line because he is always so happy and pleasant.” Then, as I was being rung up, the cashier said to me, “Don’t you just love Matthew’s laugh? He is just so great to work with.” Wow! I was only in line for a few minutes and I heard 2 awesome comments about Matthew! He is truly leaving a legacy of joy and is an inspiration to us all. Thanks, Chris, for sharing such a heartwarming letter! Blessings to your entire wonderful family!
Cheers for Matthew. Cheers for your deeply moving letter. Almost weekly I go to COSTCO and seeing Matthew is always a pleasure. He graduated with our 3rd son. They were good friends thus Matt’s regular question is this: “How is Marc?”
Cheers for Matthew. Cheers for your deeply moving letter. Almost weekly I go to COSTCO and seeing Matthew is always a pleasure. He graduated with our 3rd son. They were good friends thus Matt’s regular question is this: “How is Marc?”
Thank you for your great letter. When a friend posted this on Facebook, I immediately recognized your brother from our local Costco. He is such a friendly guy and one of the many reasons we love shopping there. I had heard awhile back that Costco treated their employees well and that it was ranked one of the best companies to work for in the United States. Thank you for clarifying that even more. Our family loves to shop there and this makes it even better.
I am a huge fan of Costco and this just further validated my choice to shop there. Great story, thank you for sharing!
Not only did I love the article for everything that was expressed in it and the comments but I love the responses, especially from those who have encountered Matt. How great! We are all unique and have different abilities and have something to offer. I’m glad the management there could recognize this!
After reading every single one of the entries for your story about Matt, I told my husband that we were going to start shopping at Costco, no questions asked! He looked at me funny and said “ok”. Your story was wonderfully inspiring, thank you for writing it.
As a coworker of Matt’s I have to say what a privilege it is to work with him he always has a smile on his face.
Friendly with everyone there i look forward to the days he works he makes it great to be there
Always greets me when I come in to start work. Costco is lucky to have him.
Great letter Chris! There is a local company that says they “turn disabilities into capabilities” and that is what Costco has encouraged and nurtured. We love to see if Matthew is working when we go to Costco. He always has a smile and the other workers just love him and treat him with respect and like a brother. You have an awesome family and Matthew can be independent and this has blessed everyone who knows him!
Congratulations on the weight loss also!
I frequent the Costco where Mathew works. I cannot tell you the amount of times my husband and I talk about the great employees at Costco. The turnover rate is low and everyone is very happy. Thank you for sharing the letter. I appreciate learning more about our neighborhood.
I learned to know Matthew when he was at the grocery store then when he first started working at costco. When we saw each other, we always joked around and laughed. He always patted his stomach and then pointed at mine. I only get back to Costco in Lancaster a few times a year but I always see Matthew there socializing with the customers. Truly a great man.
Amazing letter. I am also a Costco employee. I’ve been working at the refunds desk in my store for 14 years and can honestly say I love my job. This past April I was In A terrible car accident due to a 18 year old drunk driver that nearly took my life. I was amazed to see the support my co-workers gave me and the generosity as they pulled together a fund to help me support my 2 children during my 3 week hospital stay. I was flooded with visitors, gifts, flowers, cards and everyday they managed to put a smile on my face. Costco is not a job, it’s a family! And I hope soon I’ll be returning back to my register to continue my career with Costco.
Chris,
Thank you for sharing. I am a huge proponent of letting my wallet do the talking when it comes to supporting (or not) businesses that conducts itself in a socially responsible way. My family and I have shopped at Costco for years and have always enjoyed our experiences there (along with the free samples. I will carry this story with me next time I visit our local store with the knowledge that the people working there are being treated fairly and are being fulfilled by their work.
Thanks again
A deautiful letter Chris.Matt is wonderful coworker and well loved dy us all congratulations MATT.
A very touching story, thank you for sharing. I must also say that Matthew is blessed in many ways. Not only does he have the good fortune to have found an employer who appreciates his strengths but supports his weakneses. We should all be fortuneate enough to find an employer that does this. Mattew is also fortunate to have supportive and loving family who raised him to be the loving caring and hard working person he is today. Good job Chris.
I had know idea what the article was all about my wife Pam forwarded it to me. I was touched by reading it and did not scroll down to see a familiar face. But when I did and saw Matt I could not stop the tears. Incredible.. I would see him for years at his other job and enjoyed saying hello. What a blessing what a great touching story. Made me happy , cry and certainly glad you wrote it Chris…and it made its way to my desk…
How refreshing to read a positive story. Congratulations to all involved. Shop Costco!
When I saw this article, I thought I recognized the picture but wasn’t sure where. I often see Matt at Costco. He always has a smile. Nice to hear something good about a company too…seems that we too often only hear bad news.
I was touched by this letter for more then one reason. The life that this young man has lead is wonderful. As a grandmother of a special needs child, my hope is that some day he will be given the chance to show what he is capable of doing. He is only 10 now but so so inttelegent and loving and careing about others, he is open to being hurt easy. He takes pride in what he does as did this man. He likes a chalange as does this man. I see him I see my grandson. I hope as they both grow they continue to be given the same chances and respect that anyone else is given. Great job Costcos.
I have been a member if Costco forever! I have to admit, it’s one of my favourite places. I’m there at least once a week, and I’ve been known to be in the store as many as four times in one day. The staff there are what makes it one of the best grocery, department, service stores out there. My friends all laugh at me when I show up there with them and almost everyone knows me by name. Makes me and the staff laugh too. We are never able to chat for a long time, as our location is one of the busiest in Canada and the staff need to give it their all. I have heard from our Costco staff friends that one of the reasons they love their job so much is for the exact reasons mentioned in this article. I think it’s awesome! I love the fact that there are still companies out there that care enough about their employees to treat them so well – and particularly to promote from within, starting often from the parking lot carts up. Another reason the staff love it is because I am told it’s like family. We saw this first hand this Spring. One of our favourite guys there died suddenly. It was a shock. I cried. I’ve been taking my four children there since they were in car seats. (We had 3 in three and a half years. Costco was our night time hang out for years). My children are known there and this employee loved them as did they, him. We attended his funeral as a family. The place was packed. At first I attributed it to the fact that he was so young when he died. Then I realized that the majority of the people there were his co-workers. We went to the store just after the service to touch base with our friends who weren’t at the service (they had gone to the visitation the night before) – there was hardly anyone there that I knew. The management had let so many people attend that they had to fill the place with workers from other stores. And this, I learned, was the way the Costco family works. Makes me proud – and I don’t even work there.
I’m another loyal Costco customer. I’m in a wheelchair and it’s too hard for me to push a cart. Even at the busiest times, someone always helps me. They are cheerful and helpful in the way only happy employees are. The pharmacy people know me by sight and also go out of their way to help. I know more and more employees by name, the only shop where that is true for me. I like the quality of goods but I LOVE the quality of people there!
costco is a wonderful place
love the cie, the prez and the goods too
thank you for sharing that article
They say that the test of a good grocery outlet of any type is how they treat the crticial three: cashiers, produce folks, and meat-cutters.
If long time cashiers are not making sustainable wages forget about it. If produce folks are not paid more than minimum wage forget about it. And, if meat-cutters cannot afford to eat the meat they cut, forget about it.
I have heard it said that the older generations at Costco can actually afford to eat dinner. Now, the question is… are they allowed to go to Church on Sunday?
Thank you for posting this information. It was meaningful to me because I have a 16 year old son with autism. He is relatively low functioning and we have no idea what is adult future will look like. It is heartwarming to know that there are people and companies that do reach out and support and encourage and provide a place for people to rise to a challenge!!! One cool thing about my son is that he just LOVES to “help” me…carries in groceries, pushes the cart at every store, etc, stuff you can’t teach…!
Hi Chris,
Thank you so much for taking the time to write such an endearing letter. I unfortunately am deprived and have not had the pleasure of meeting your brother, though I do feel like I already know him through these comments. I though am very fortunate to say I have worked for this AMAZING company for 24 years. Yes after 24 years I am still happy, proud, and definitely blessed to be employed by them. A great big kudos to Jim Sinegal for creating such a great company, and not allowing anyone to change who we are as a company. This family/company has helped me to not only support my family over the years and raise my children without them ever going without anything they ever needed. I wish more people took the time to recognize the good in this world and not always focusing on the negatives. I am not sure if you knew that Jeffery Bauman, victim of the Boston bombing is a Costco employee as well. I have not had the pleasure of meeting him either but have watched his story unfold and he also is an amazing individual from what I have witnessed. Costco believes in diversity and tries to instill and encourage it. Everyone has different strengths and weaknesses and we all bring different things to the job. Costco is truly a great company to work for and I am greatful that I have been blessed to work for them as long as I have. My daughter has also been blessed to work for them while she is in college. Thank you Costco and all of our employees and members and vendors who make Costco what it truly is. A GREAT COMPANY! Thanks again Chris for sharing.
I am a man of 58 years who secured employment with Costco 10 months ago. I was gainfully self-employed as a portrait photographer for over a decade, after spending most of my life working in a supermarket. But times change, as do economies, and last year my wife and I came to a crossroads that meant me seeking a “regular” job. Having always loved shopping at Costco, I thought it would be a dream job, but at my age, I wondered why they would ever want to take a chance on someone like me; much closer to retirement than college. But an opportunity came up to interview at our local warehouse, and I got in. I feel truly blessed to have this job. It doesn’t leave a lot of time for my photography work, but the benefits and regular wage, and even more importantly, the validation of doing a job well, have been just what we needed at just the right time. I feel as if I am a member of a very big family of very unique individuals, no two alike, but each one an integral part of the whole.
God bless your brother.
I love my Company.
You should note the local pizza chain in Albuquerque. We need to broadcast these kinds of companies to others, because word DOES get around. We all need to support these kinds of companies! (P.S. I’m in New Mexico!)
Chris: Thanks for a most inspiring letter! My niece, who is special needs, has worked at her local Costco for many years. She started in the small restaurant, and is now training to become a cashier. She posts her progress weekly on Facebook, and we were delighted to learn that she was chosen as the Employee of the Month. Costco is a fantastic company, and I’m so very grateful that they not only think ‘outside the box’, but also value their employees.
Living in Port Charlotte, Fl., our choices are limited. I would LOVE to see a Costco in the area, as I HATE Sam’s. Every Sam’s that I have gone into, over the years, seem to have that attitude that “they are doing you a favor”, by allowing you in, as a customer. I went into the Costco in Sarasota, Fl. and was amazed at the change of atmosphere…organized, friendly staff, and great prices. Here’s hoping that a Costco will soon be in the development in my area. Costco sets a GREAT example for other businesses, and what how they should treat the public AND their staff.
Thank you so much for this letter. I have supported Costco for many years because of its practices. It is ever a mission to be generous with salaries, benefits and care and concern for each person. I choose to drive a distance to be part of this company. Blessings
We shop at the costco in Queretaro Mexico.
I was very happy after reading the responses to the letter that was written to Cosco. I have to say , i never shopped there because i thought they were another WALMART. i will now purchase a membership, based on the letter and the wonderful replies. I applaud Cosco, and i pray that the great humanitarians they are continues to succeed and flourish . Thank you for this wonderful information , and to all the Mathews out there ,keep up the good work.
As Ron Rothmans widow I know he is smiling down from heaven knowing he had some part in helping employees. This was always foremost in his mind and after his death in 2002 I had so many personal cards and letters attesting to all the things Ron did with out anyone knowing, not even me. They say you know what kind of person you are by the things you do when no one is watching.
Rest in peace and know Ron Rothmans Workplan continues in your honor.
I loved reading this and finding him looking as handsome as ever. I was one of his advisors from Friendship Community. My favorite morning of the week was being at his house before he went to work. He was always waiting at the door for me with his great smile. He would give me the update on his work. Then he would give me the update on his family. I remember his trips to visit family. He would leave so excited to go to work. He was a blessing to me.
I just happened upon this fabulous letter and the beautiful responses. I have been moved to tears and I wish Matthew and Chris and their family all the best in the future. I shop at Costco in Burlington, Ontario and in Florida when we are there as well. Great service and inventory but the happy atmosphere that the associates provide is what makes it special. Now it has been proved once more what a great outfit it truly is!
Costco is one of the main stores I shop at constantly AND its for this reason that I’ve had an executive membership for over 10 years. The products/ merchandise within the store seems to be of excellent quality and at a very reasonable price – the staff always bends over backwards trying to help the consumer find everything we’re looking for.
The only complaint I wish could be changed is the Peterborough/Ontario store during our extremely hot summer is hot inside the store as well. When cashing out with my products I’ve been told that the front doors are being left OPEN to the heat outside to make it more inticing for the consumer. Not only is this an extreme waste of money BUT it’s a slap in the face to those who are trying to be frugal with our energy that WE are ALL being told to preserve. KEEP those doors closed, save energy/money as people are shopping at Costco because of their reputation not because the doors are open…!!!!
Great story very touching! I shop at Costco almost every other day! One of the employee at Nampa Costco Warehouse name Joy is always very helpful and full of Joy to see. I went in one day and very frustrated i can’t find the sizes i wanted for my grand kids as a gift so i give up. I was wondering around the whole store and she found me honestly and handed me the sizes i wanted and that really makes my day. She spent time just to find me and leave her department. Very kind lady so i hugged her and gave her a sincere thank you. Very unusual i just want to bring your attention as the higher person to know about her member service job well done. I live in Meridian and i love shopping at the Costco Nampa Warehouse.
My wife and I have been waiting with bated breath, for COSTCo to arrive in Traverse City. Personally, as the direct product of Location and the Broad Geographic Area served…THIS COSTCo might well mature into One of Your MOST Productive Stores. It is our understanding, that Once Ground is Broken, a New COSTCo can be Fully Operational within 90 days. Wouls you be kind enough to share Your Projected OPENING DAY? Thank You…and…KEEP UP Your MOST EXCELLENT WORK! THANK YOU for coming to Traverse City. Nels & Patti Larson